How can we help?
Find quick answers in our FAQ or get in touch directly with our support team.
Support Email
support@pipsend.com
Write to us and we'll get back to you as soon as possible.
Response Time
Under 24 hours
Monday to Friday, during business hours.
Languages
Spanish, English & Portuguese
Support in your language.
Frequently asked questions.
Download the app, tap "Create account" and enter your email address. You'll receive a verification email to activate your account. Once verified, you can log in and access the platform.
On the login screen tap "Forgot your password?" and enter your email to receive a reset link. If you still can't access your account, email us at support@pipsend.com and we'll help you.
From the Wallet section of the app you can manage deposits and withdrawals with the methods available in your region. Processing times depend on the chosen method.
Available markets and instruments depend on your broker and region. Inside the app you'll find the full catalog of instruments available for your account.
Yes. We use end-to-end encryption, secure authentication and comply with industry standards to protect your data and operations. We never share your information without your consent.
Make sure you have the latest version installed. If the problem persists, email us at support@pipsend.com with your device model, OS version and a description of the issue; we'll look into it right away.
You can request deletion of your account and data from the app settings or by emailing us at support@pipsend.com. We'll process your request in accordance with our Privacy Policy.
Want to talk about your operation?
For brokerages, prop firms and fintechs, the sales team replies with a demo.